In 2018 WFP won Employer of the Year 2018 at the FSB East of England Awards for the support and training the team receive. WFP really is the Fire & Security Company that cares.
Making your life safer and easier is the job that our hand-picked team of professional engineers and administrators are here to do.
What's your why?
Service Desk Operator
Fire Systems Engineer
Are you up to the challenge?
Are you understanding, hardworking and ambitious?
Do you know why you do what you do?
Does your why match ours?
Our customers remember us for offering a different service to any others in the industry. They rely on us to make sure that the right system is selected to solve their problems, typically these are:
Helping to extend the fire alarm system in their site, making sure the correct components are selected and put to good use.
Training their engineers and staff onsite on the installation of systems
Being their trusted specialist installer of Fire & Security systems
Professional, Personable, Caring, Responsive
Are you looking to: Further your career? Join a strong and supportive team? Then this is the place for you. However, the WFP team are a different breed; our people make our business what it is, we want strong committed members of the team that share our beliefs. To be better than the rest, you must:
- Do everything properly, safely and with integrity
- Want to WOW our customers with that little extra that they weren't expecting
- Believe in and understand why we do what we do
- Be willing to always improve and learn more
In the eyes of the majority of our customers, the only real difference between between us and others is customer service. Appearance, attitude and respect for our customer’s time and property are all judgments that are made by the customer, generally the second we walk through the door.
Customers have a choice, its essential to ‘wow’ our customers at every point, from answering the initial telephone call, the sales process, through to delivering the service and by ‘actively’ listening to our customer to deliver ongoing value and further services to support and ideally exceed our customers’ expectations of the relationship.
Its important that the customer receives added value by choosing WFP, this includes helping customers to make the most of their systems; including advising them how to spend their budgets wisely on upgrades and repairs and to remain compliant with law, keeping them abreast of any changes in the law or technology that could benefit their long term objectives; either by saving them money or giving more benefits for the same or less expenditure.
Where do we work?
WFP is based in Essex and we work in London and all of the surrounding counties, most of our work is in the centre of London and out towards East Anglia.
What do WFP do?
We solve problems, our customers often have statutory needs to fulfil, however it is when we solve problems for customers that we are at our most valuable, our team are technically able and we have a belief that there is always a solution to any problem. Its important to note that we don’t look to spend our customer’s money, we do our best to advise our customers how to solve problems and sometimes it can be a simple as moving a camera angle, or detector location by less than a metre.
We maintain and install fire and security systems including;
Fire alarms, Intruder alarms, CCTV, Access control & Door Entry, Emergency Voice Communications (EVC) [fire telephones and disabled refuge] & Monitoring [Redcare & Dualcom]
We also offer; Sprinkler, Dry Riser, Fire Extinguisher maintenance through our chosen partners and we are transparent about this with our customers.
Who are our customers?
The majority are commercial and traditionally used us for fire alarm maintenance, small works and installation, although customers told us that they want one number to call for maintenance of fire and security systems and over the last three years we have invested in building our capability to provide just this.
- The education sector, specifically schools in Essex and East London either directly or via Essex County Council
- Facilities Management Companies with office buildings mainly situated in and around London
- Commercial enterprises in and around Essex
- Hotels around London, Essex and surrounding areas
- Electrical Contractors in London, Essex and Suffolk
If our straight forward, cost effective and simple to use support sounds like the service you are looking for then just call us or fill in this contact form and we'll arrange to meet you and fully understand what your needs are.
Call us today
01277 724 653