Rip off Alarm Elephant
Over the years I’ve had so many conversions with commercial maintenance clients about why they are paying so much for additions to their alarm systems, its a common story and no doubt it’s not limited to fire and security systems.
The problem may well not be of your making.
You could have inherited the alarm system and now you have to cope with it.
Or the decision on what went in may have been out of your control.
BUT, if it is in your control or affects you, then you’ll want to read on and learn about why the wrong choice of a rip off alarm will cost you heaps of cash over the long-term…
Avoid the train crash
The simplest way to avoid the crash and to avoid wasting money is to make sure the system you have installed can be altered by independent specialists of your free choice. And should you desire, you can change this specialist to any other during the lifetime of the system.
This is different to asking the question “can you maintain this?” as the answer to this is inevitably going to be ‘yes I can maintain it’.
If the system is controlled in some way via limited agents then you are asking for trouble.
To be clear here I am not saying that they [the agents] are rip off merchants, what I am saying is that if you choose equipment that has limitations on supply this pushes the price up and you WILL pay more over the lifetime.
Here’s an example;
You choose a system that is ‘Closed’ or ‘Managed’ or even described as ‘Open’, (which in itself begs a number of questions) after more than 20 years in the industry I can tell you that you’ll pay 15-30% more if you get this decision wrong, which on a 10,000 square feet building could be in excess of £20K more over the lifetime of an electronic system.
YES! That’s £20K more over the lifetime of your system!
The manufacturers that supply systems through agents will insist upon the agent meeting certain standards, and training is a must as part of the agreement.
This is true, although you must ask yourself this; “Would I employ a specialist that is incompetent?”…
Of course not.
You know that you have to check out your specialist and satisfy yourself that they are capable and proficient, carry the accreditations and can provide appropriate references.
The proverbial Elephant in the room is ‘Customer Service’.
This is in short supply, but high demand by customers like you.
The thing is, you know how hard it is to find a contractor that really cares about you, wants to provide an exceptional service and is truly committed to you.
If you have a system that has limited support then you are making your pool of choice smaller and inevitably you may find that you don’t get the service you need and end up with a rip off alarm disguised as a bargain.
Conclusion – How to Avoid Buying a Rip Off Alarm
Make sure that you are involved with the choice of fire and security systems that go into your building and ensure that you are 100% sure that you’re not having a rip off alarm installed that will waste your money, your time and drive you mad through poor customer service.