Commercial

Last week our engineers underwent the Destiny pen training and we launched straight into the trial of the new digital engineers forms.  So far it has been a great success and apart from a couple of user errors has lived up our expectations.

Magic Pen

For those of you who are unaware of these ‘magic pens’ I will explain below;

The pen is a normal ball point pen with a twist, it has a camera inside, when the pen is used to write on the special engineers sheets they use software and a matrix of tiny dots to reproduce an image of the written document which is then passed to the engineers phone via bluetooth and emailed straight to our service desk for processing.

Customer Benefits

1. Digital copies of the witten work sheet, whilst still providing the paper copy for evidence meeting statutory requirements
2. Vastly improved speed of transfer of information, i.e. a written report to enable our technical services manager to accurately provide reports and quotations for urgent remedial works
3. Quick invoices for the work carried out, no longer having to wait for the sheet to be returned to the WFP office for processing as this process starts as soon as the data is transfered from the engineers phone

WFP have worked hard to improve the speed of service whilst retaining the quality of the information provided, the use of the magic pens is just another step on the road to our stated goal; ‘To be your trusted professional advisors for Fire & Security’

When all you want to know is how much to budget for maintaining your alarm system, why then does it all seem to be shrouded in such mystery?  Why is it, that you can only get some kind of obscure response from some operators, assuring you that everything will be cheap?  “Yes, we can do an emergency call out for £50 or £60 pounds,” they tell you. Or, “Yes, we can test an extinguisher for £1.00.”  It sounds too good to be true.

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